Our aim is to give a high standard of care in a homely non-clinical environment, recognising each person as an individual when planning care. We aim to ensure that all our residents have:
Williams and Spenceley Ltd. aims to give a high standard of care at Howlish Hall Nursing and Residential Home, in a non-clinical homely environment, making it a happly place for people to live and work.
The company places priority on preserving autonomy and recognising each person as an individual when planning or discussing care with the resident and their family, based on the Residents Charter and the Aims and Objectives of Care.
We will endeavour to provide a safe and comfortable environment of all our residents and staff, plus support and stimulation to help maximise their physical, intellectual, emotional and social potential.
All staff employed by our company will need to demonstrate a commitment to provide a high standard of quality care, both physical and psycho-social to our residents and visitors. Staff are encouraged to take up the management's offers of full training and support them in developing skills in the services the company offers.
Howlish Hall is registered for up to 40 residents. Accommodation is available in a variety of spacious bedrooms consiting of 36 single rooms
and 2 double rooms which varying in size from 10m2 to 28m2. Some rooms also include en-suite facilities.
All rooms are individually decorated and feature:
We have a selection of bathrooms & showers throughout the home which cater for the residents' needs. We
invest heavily in our home and we have specialised equipment, eg profiling beds, pressure relief mattresses,
special hoists and bathing & showering equipment.
All rooms within the Hall have a nurse call point and smoke alarms fitted. In the interest of safety, Howlish Hall is a NO SMOKING building, however a small conservatory is designated a residents' only smoking area. There are four lounges downstairs varying in size, one of which is a sun lounge, within the modern new extension; all have views of the spacious garden area. Two lounges downstairs and a smaller lounge upstairs, have a TV, video and stereo system. There are two lifts leading to the first floor. Residents are encouraged to bring a few possessions into the home to make their rooms more personal. All residents' rooms are fitted with locks to provide privacy and security; keys can be obtained subject to assessment.
Newspapers are delivered daily for general home use, but residents may, if they wish have their own choice delivered. The cost will be shown on the monthly invoice. A selection of items is available for sale on the premises, eg stamps, sweets, cigarettes and toiletries. A soft drinks machine and a water dispenser are situated on the first floor, for residents and visitors. Some rooms have telephone points installed which may be rented if required and a coin operated telephone is situated in the reception area for the use of the residents, their families and friends.
All the residents are encouraged to keep their regular GP if possible. If the GP needs to visit, the resident has the opportunity to see him in private and visitors will be kept fully informed of any change in treatments. It is usual for a GP to visit on admission to check and confirm medication, diagnosis and treatment.
All medication is to be given to the nurse in charge on arrival at the home. The nurse in charge is responsible for the safe storage, ordering and administration of medication, We ask that no medication is left with the resident for their own use unless special arrangements are made, ie they will be kept in a locked cupboard in their own room. The pharmacist from the health authority has right of access to check all medication within the home and to do stock checks.
Visits regularly by private NHS arrangement.
All residents are given the opportunity to register with and see the dentist when he visits. Staff will ensure that good fitting clean dentures are worn.
The local optician visits regularly, but arrangements can be made to visit an optician of your choice at their clinic
The hairdresser visits weekly to do perms, cuts and general sets, this is extra to the fees we charge (general hair care is part of the staff's normal duties). If residents would like to go out to a hairdresser of their choice, this can also be arranged.
The residents are encouraged to participate in outings and activities organised within the home. These include entertainers, clothing sales and general activities such as card games, quizzes, bingo as well as external activities such as outings to the Metro Centre, Sunderland Lights, theme parks and the theatre. Past hobbies and new ones are encouraged. Volunteers to help with activities and entertainment are always welcome.
The integration of the local community is important. The local schools visit at Christmas time and young people
come to the home for work placement. Church ministers call on a regular basis. A taxi can be booked to take
residents out to church or to visit their families.
The home encourages open visiting by family and friends but some consideration needs to be given at meal times or when special treatments are in progress. We encourage residents to be taken out of the home for social visits and support will be given with the provision and use of equipment when necessary.